Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Are your products original?
Yes. The products sold in our store are original collection items belonging to the brands and manufacturers specified in the product descriptions. Our products are sourced from reliable suppliers.
Are Denix replica products real firearms?
No. Denix replica products are manufactured for decoration, collection, and display purposes. They are not real firearms; they do not have firing or bullet-shooting capabilities.
Some models may feature decorative functions like mechanical movement, triggers, or cocking levers. These features do not make the product a real firearm.
Can I carry replica products with me?
Replica products are sold for collection and display purposes. Carrying them visibly in public places may lead to misunderstandings and intervention by security forces.
If the product needs to be transported, we recommend carrying it in its box, enclosed, and with proof of purchase. The responsibility for complying with applicable laws regarding carrying and possession lies with the buyer.
Can I display replica products at home or at work?
Decorative replica products can be used for display in private areas such as homes, offices, workplaces, collection rooms, and similar spaces. It is recommended to place the product securely to prevent it from falling.
Is there an age limit for products?
Replica products are not toys. They are decorative items for adult collectors. They should be kept out of reach of children.
Where are the product measurements listed?
Product measurements, weight, and material information are located on the respective product page. We recommend carefully reviewing the product description and measurements before purchasing.
What material are the products made from?
Material information varies by product. Replica products may use metal alloy, wood, and decorative coatings; figurines may use resin, bronze-look coatings, or other decorative materials.
Exact material information is provided in the description section of each product.
Can there be differences in product colors?
Due to screen settings, lighting conditions, and handcrafted details of the products, the color of the product may show slight differences from the photos. Tone and detail differences are considered natural for hand-painted products.
When will my order be shipped?
In-stock orders are prepared and handed over to cargo as soon as possible after payment confirmation. During busy periods or for products requiring special packaging, preparation time may be longer.
Once your order is shipped, tracking information will be sent to you.
Which cargo company do you use for shipping?
The cargo company may be determined based on the product's size, weight, delivery address, and shipping conditions. Current shipping information is communicated to the customer during or after the order.
Is shipping free?
Free shipping conditions may vary based on campaigns and order value. The current free shipping limit is displayed at the top of our website and on the checkout screen.
How are products packaged?
Collection products are carefully packaged with protective materials against breakage, scratches, and impacts. For delicate products, supportive packaging suitable for the product's structure is used.
What should I do if a product is damaged upon delivery?
If your package has crushing, tearing, opening, or noticeable damage, we recommend having the cargo officer prepare a damage assessment report before accepting the product.
After receiving the product:
- Take a photo of the outer packaging.
- Take a photo of the shipping label.
- Take a photo of the damaged product and inner packaging.
- Contact us with your order number.
Do not dispose of the product or packaging until the inspection is complete.
How can I track my order?
Once your order is shipped, the cargo tracking number will be shared via email, SMS, or through your order details. You can track your shipment on the cargo company's website using your tracking number.
Can I change my address after placing an order?
If your order has not yet been handed over to cargo, please contact us as soon as possible for an address change.
After the order has been shipped, address changes are subject to the cargo company's rules and may not always be possible.
Can I cancel my order?
If your order has not yet been prepared or handed over to cargo, you can submit your cancellation request to us.
For orders already handed over to cargo, a return process may apply instead of cancellation.
Can I make a return?
Return and withdrawal conditions are applied according to the nature of the product and applicable legislation. Before making a return request, we recommend reviewing the Return and Exchange Policy and Distance Sales Agreement pages.
You must submit your return request in writing with your order number.
How should the returned product be shipped?
The product;
- Unused,
- Undamaged,
- With all parts and accessories complete,
- In its original box and protective packaging,
- And with its invoice, if any,
must be securely packaged and shipped.
It is the buyer's responsibility to ensure that the product is not damaged during return shipping due to inadequate packaging.
Do you offer product exchanges?
An exchange request may be evaluated subject to stock availability and the product meeting return conditions. If the product you wish to exchange is out of stock, a refund or an alternative product option may be offered.
When will the refund be credited to my account?
After the returned product reaches us and is inspected, eligible refunds are processed according to the payment method used.
The time it takes for the bank or payment institution to reflect the amount on the card or account may vary.
What payment methods do you accept?
Credit cards, debit cards, and other active payment methods displayed on our website's payment screen can be used. Available payment options may change periodically.
Are my card details stored?
Your card details are processed directly through a secure payment infrastructure. The processing and security of card details are carried out through the payment service provider's system.
Is there an installment option?
Installment options may vary depending on the card used, the bank, and the current conditions of the payment institution. Available installment options are displayed on the payment screen.
Do you send invoices?
Yes. Invoices are issued for orders in accordance with applicable legislation. You must enter your invoice details accurately and completely during the order process.
Can I get a corporate invoice?
Yes. You can request a corporate invoice by entering your company name, tax office, tax number, and invoice address details completely during the order process.
Will out-of-stock products become available again?
Some products may be re-stocked. Stocking dates vary depending on the manufacturer and supplier situation. You can follow the product page or contact us about the product.
Are all products available in your store?
Products listed as available for sale on the website are mostly in stock. However, due to simultaneous sales or stock updates, a stock discrepancy may rarely occur.
In such a case, the customer will be informed and an appropriate solution will be offered.
Can I see the products in-store?
If there is a physical store, showroom, or appointment-based product viewing service, please contact us through our communication channels for current information.
Do you ship internationally?
International shipping availability varies by country, product type, carrier company rules, and customs regulations.
Unless otherwise stated, customs duties, import taxes, and local charges that may arise from international orders are the responsibility of the buyer.
Shipping of replica products may be restricted to some countries.
How should products be maintained?
Clean products with a dry and soft cloth. Do not use abrasive cleaning products, harsh chemicals, or wet cloths.
Protect wooden, metal-coated, and hand-painted surfaces from direct sunlight, high humidity, and high temperatures.
How can I reach you?
For your order, product, shipping, and return requests, you can use the phone, WhatsApp, and email channels on our Contact page.
Stating your order number in your message will help to expedite the process.